CYBERGOV/ALERTS
/// PRIVACY POLICY

Privacy Policy

Effective 7/22/2026

1. Who we are

CyberGov Alerts is a product and service operated by Core Innovations Holdings LLC (“Core Innovations Holdings LLC”, “we”, “us”), a Pennsylvania limited liability company with a principal business address at 502 W 7th St Ste 100, Erie, PA 16502. Core Innovations Holdings LLC is the data controller for personal data processed through the Service. This policy describes what we collect and how we use it.

2. Information we collect

  • Account data: email address and password hash.
  • Profile data you provide: NAICS codes, keywords, certifications, contract vehicles, agency focus.
  • Notification preferences: alert strategy and channel toggles.
  • Usage data: pages viewed, briefs opened, links clicked, and email delivery events from our email provider.

During early access, mobile phone numbers and SMS opt-in records are collected only if a user expressly opts in through the in-product SMS opt-in form. SMS messages will not be sent until A2P 10DLC carrier approval is complete.

3. How we use your information

  • To generate and deliver your daily intelligence brief.
  • To tune scoring and recommendations to your profile.
  • To communicate transactional updates, account notices, and product changes.
  • To monitor deliverability and improve the product.

4. Public data sources

Opportunity content is derived from public federal sources, including SAM.gov contract opportunities and USAspending obligation history, enriched with AI analysis. We do not sell your profile or usage data.

5. Email

Transactional and brief emails are sent through a third-party email provider. Delivery, open, and click events are recorded so we can maintain deliverability. You can unsubscribe from non-essential email using the signed unsubscribe link in every brief.

5a. SMS / Mobile messaging

CyberGov Alerts offers an optional SMS alert program for authenticated account holders who expressly opt in. The program is informational and account-related: it sends priority opportunity alerts and account notifications tied to your saved alert strategy. SMS is delivered through a third-party messaging provider (Twilio).

We do not sell, rent, share, or disclose mobile phone numbers or SMS opt-in / consent data to third parties or affiliates for marketing or promotional purposes. Mobile information is not shared with third parties for their own marketing under any circumstance.

Mobile information is shared only with subprocessors strictly required to deliver the SMS itself (for example, our messaging provider and downstream wireless carriers), and only for the purpose of transmitting the message you requested.

Message frequency: recurring, event-driven, and variable — typically 0 to 10 messages per month per subscriber depending on alert strategy and matching opportunities.

Message and data rates may apply. Carrier message and data rates are your responsibility. Consent to receive SMS is not a condition of purchasing any goods or services.

Opt-out: reply STOP to any message to cancel. Help: reply HELP or contact support@cybergovalerts.com. Carriers are not liable for delayed or undelivered messages.

Full SMS program terms are in the Terms of Service.

6. Data retention

We retain account, profile, and usage data for as long as your account is active, and for a reasonable period afterward to satisfy legal, accounting, and operational requirements.

7. Your choices

You can update profile and notification preferences in Settings, unsubscribe from brief emails, or request account deletion by emailing support.

8. Security

We use industry-standard authentication, row-level security on our database, and signed tokens for sensitive links. No system is perfectly secure; we will notify affected users of any material incident as required by law.

9. Changes to this policy

We may update this policy as the product evolves. Material changes will be communicated by email or in-app notice.

10. Contact

Questions or requests:
Core Innovations Holdings LLC
502 W 7th St Ste 100
Erie, PA 16502
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